FAQs

How do I find out if I had PPI?

PPI or Payment Protection Insurance has been around since the early 1980’s. There have been a number of names give to PPI such as Scotguard, Payment Guard, Loan Protector, PaymentCare, ASU and of course Payment Protection Insurance.

If you have the original paperwork our team will be able to tell you instantly if you had PPI. You can either post us your paperwork, fax it or even take a photograph of it if you have a smart phone and email it to us.

If on the other hand you have no paperwork but have an inkling you may have had PPI then we can perform what is commonly know as a ‘SAR’ (Subject Access Request). Following a SAR we will be able to find out if PPI was added to any of your accounts and in many cases up to 21 years back.

How long will it take to get my money back?

Once our team have contacted your lender they have a statutory 8 weeks to issue a final decision – however for the most part claims are acknowledged within 4 weeks and many settled at this stage.

If after the 8 weeks and there has been no formal correspondence from the lender then we have the option to take your claim to the Financial Ombudsman Service (FOS) on your behalf.

Once an agreement has been reached with the lender they have 28 days to issue compensation which is normally done by bank transfer or cheque.

Rejected Claims

Should a claim be rejected by the lender again you have the option to refer it to the FOS. This must be done within 6 months from receipt of your lenders decision letter.

What are the charges?
We provide a no-win no-fee service – so if we are unable to recover any money for you there well be no charge. However if your claim is successful our fee is 30% + VAT of the total amount recovered from your lender. If your claim is unsuccessful there will be no charges at all.

What are your opening hours?
PPI Scotland is open 7 days a week from 8am to 9pm

Where are you based?

PPI Scotland is based in Glasgow city centre with representatives based throughout Scotland and in Cheshire, England.

The Wheatsheaf
Speirs Wharf
Port Dundas
Glasgow
G4 9TJ



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